FAQ

Do you ship across Canada?

Yes — we ship nationwide from our Canadian warehouse. Most orders arrive within 5-8 business days.

What's your return policy?

Every order is backed by our 30-day money-back guarantee. If something isn't right, reach out to Support@retelon.com and we'll make it right. Full details are in our Return and Refund Policy.

How long does shipping take?

Orders are processed within 1-2 business days and typically arrive within 5-8 business days after that. You'll receive tracking as soon as your order ships — see our Shipping Policy for full details.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure, encrypted checkout. We never store your card details on our servers.

How do I contact support?

Email us anytime at Support@retelon.com — we're a small team and a real person reads every message, Monday to Friday, 9 AM–5 PM EDT.

Can I change or cancel my order after placing it?

If your order hasn't shipped yet, we can usually make changes. Contact us as soon as possible at Support@retelon.com and we'll do our best to help.

Do you offer warranties on your products?

Yes — all Retelon products are covered by our standard 30-day guarantee against defects. Details vary slightly by product; check the individual product page or contact support for specifics.

What payment methods do you accept?

We accept all major credit cards, as well as popular digital wallets available at checkout.