Shipping policy
Shipping Policy – Retelon
Thank you for shopping with Retelon. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
- Express Shipping: 1–2 business days
Please note that delivery times may vary depending on your location and external factors such as carrier delays.
International Shipping
We currently ship to select international locations. Delivery times for international orders typically range from 7–21 business days. Customers are responsible for any customs duties, taxes, or import fees that may apply.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.
Shipping Delays
While we strive to meet estimated delivery times, delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or high order volumes. Retelon is not responsible for delays caused by shipping carriers.
Incorrect Address
Please ensure your shipping address is correct at checkout. Retelon is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at [your support email] within 7 days of delivery. We will work with the shipping carrier to resolve the issue.
Contact Us
If you have any questions about your order or shipping, please contact us at:
[Retelon@gmail.com]
Retelon reserves the right to update this shipping policy at any time without prior notice.