Shipping policy

Thank you for shopping with Retelon. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During periods of high order volume, processing times may be extended. If there is a significant delay, we will notify you via email.

Shipping Time

Estimated delivery times:

  • Canada: 5–7 business days

  • United States: 7–10 business days

  • International Orders: 10–13 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

We offer free Shipping on every order you placed with us.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Retelon is not responsible for orders shipped to incorrectly provided addresses. If you notice an error in your shipping information, please contact us immediately at Support@retelon.com.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is beyond our direct control.

If your package is lost, significantly delayed, or marked as delivered but not received, please contact us at Support@retelon.com. and we will do our best to assist you in resolving the issue with the carrier.

International Shipping

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the damaged item and packaging. We will review your claim and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: Support@retelon.com.